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Terms & Conditions

Last Updated: 05.03.2025

Overview

This website is managed by Farol Atelier. In this context, the terms “we,” “us,” and “our” all refer to Farol Atelier. We provide this website, along with all information, tools, and services available here, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices presented.

These Terms & Conditions outline the rules and guidelines for using Farol’s website and purchasing our handmade home decor products. By accessing our site and making a purchase, you agree to the following:

  • Our products are handmade, meaning slight variations may occur.
  • Orders are processed upon payment and can be modified within a limited timeframe.
  • We ship worldwide, but customs fees and taxes are the buyer’s responsibility.
  • Returns are only accepted for damaged or defective items.
  • We are not responsible for lost or stolen packages after delivery.
  • We may provide links to third-party sites but are not responsible for their content.
  • Our policies may be updated, and continued use of our site implies acceptance of any changes.

For full details, please read the sections below.

1. General Conditions

  • By using this website, you confirm that you are of legal age in your country or have consent from a legal guardian.
  • You agree not to use our products for any illegal or unauthorized purpose.
  • A breach of these terms may result in termination of your access to our services.

2. Accuracy, Completeness, and Timeliness of Information

  • We strive to ensure the accuracy of all information on our website but do not guarantee that all details, descriptions, or pricing are always current or error-free.
  • Any reliance on the material on this site is at your own risk.

3. Orders & Payments

  • Customers can choose to pay in EUR, USD, CAD, CHF, or GBP. A currency selection dropdown is available on the top right of the website.
  • We accept payments via Stripe, TWINT, Visa, Mastercard, and American Express.
  • All prices are listed in the selected currency at checkout.
  • Orders are processed once payment is received.
  • If an item is out of stock, we will notify you and offer a refund or an alternative product.
  • Customers can modify or cancel their order within a specified timeframe before processing begins. Once processing has started, modifications may not be possible.

4. Modifications to the Service and Prices

  • Prices for our products may change without prior notice.
  • We reserve the right to modify or discontinue a product at any time.

5. Products or Services (If Applicable)

  • Certain products or services may have limited availability and are subject to return or exchange only as per our return policy.
  • We make every effort to display colors and product images accurately, but we cannot guarantee your screen’s display is accurate.

6. Accuracy of Billing and Account Information

  • We reserve the right to refuse any order placed with us.
  • You agree to provide accurate and complete billing and account information for all purchases.

7. Optional Tools

  • We may provide access to third-party tools over which we have no control or oversight.
  • You acknowledge that we provide access to these tools “as is” and without warranties.

8. User Comments, Feedback, and Other Submissions

  • If you send us comments, ideas, or other submissions, we may use them without restriction.
  • We reserve the right to remove any content that violates these terms or is inappropriate.

9. Personal Information

  • Your submission of personal information is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the site or its content for:

  • Any unlawful purpose
  • Violating international, federal, or local regulations
  • Infringing upon intellectual property rights
  • Uploading or transmitting harmful code
  • Collecting personal information of others without consent
  • Spamming, phishing, or engaging in fraudulent activities
  • Any activity that could interfere with the functionality or security of our website

11. Limitation of Liability

  • Farol is not responsible for any misuse of products.
  • We are not liable for shipping delays caused by third-party carriers.
  • We are not liable for any indirect, incidental, or consequential damages related to the use of our products.

12. Indemnification

  • You agree to indemnify, defend, and hold harmless Farol and its affiliates from any claims arising from your breach of these terms.

13. Severability

  • If any provision in these terms is found unlawful, void, or unenforceable, the remaining provisions shall remain in effect.

14. Termination

  • These terms remain in effect unless terminated by either party.
  • We reserve the right to terminate your access if you violate these terms.

15. Entire Agreement

  • These Terms & Conditions, along with our Privacy Policy, constitute the entire agreement between you and Farol.

16. Governing Law

These terms are governed by Swiss law. Any disputes shall be resolved in Swiss courts.

17. Changes to Terms of Service

  • We reserve the right to update or modify these Terms & Conditions at any time.
  • Any changes will take effect immediately upon posting on our website.
  • Continued use of our website and services after modifications constitute acceptance of the updated terms.

18. Contact Us

For any questions or concerns, please contact us at hello@farolatelier.com.

Thank you for shopping with Farol!

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